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Privacy Policy – Empire Card

Our Commitment to Your Privacy

At Empire Card (operated by Empire Card Entertainment Inc.), we recognize that trust is the foundation of our community. When you use our platform, mobile app, or services, you trust us with your information.

This Privacy Policy is designed to help you understand what data we collect, why we collect it, and how we protect it. We are committed to handling your personal data with transparency and in accordance with global data protection standards and the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

Empire Card main banner showing PH access and mobile guidance

1. Information We Collect

We collect only the information necessary to provide a secure, stable, and optimized experience across our Android, iOS, and Browser platforms.

A. Personal Information

This is information that can identify you as an individual, provided voluntarily when you register or contact support:

  • Account Details: Username, encrypted password, and registered mobile number.
  • Verification Data: Identity documents (IDs) required for account recovery or security checks.
  • Financial Information: GCash or Maya account numbers used strictly for processing your requested transactions.

B. Technical & Device Information

To optimize Empire Card for the diverse range of devices in the Philippines, we automatically collect specific technical data:

  • Device Attributes: Model (e.g., Samsung A55, iPhone 13), Operating System version, and screen resolution.
  • Network Data: IP address, ISP (e.g., Globe, Smart), and connection type (4G, 5G, Wi-Fi).
  • App Performance: Crash logs and latency reports (e.g., if the app freezes on a specific screen).

2. How We Use Your Information

We use the collected data for specific, legitimate purposes:

  • Access & Authentication: To verify your identity when you log in and prevent unauthorized access to your account.
  • Transaction Processing: To facilitate secure transfers via payment gateways like GCash, Maya, and local banks.
  • Platform Optimization: We analyze technical data to fix bugs. For example, if we see multiple crash reports from users with OPPO devices, our developers use that data to release a stability update.
  • Security & Fraud Prevention: To detect unusual activity, such as login attempts from unrecognized locations or rapid-fire transaction requests that signal bot activity.
  • Communication: To send important service notifications, such as maintenance alerts or responses to your support tickets.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

  • Session Cookies: These keep you logged in as you navigate between different categories (e.g., moving from Card Tables to Live Studio) so you do not have to re-enter your password repeatedly.
  • Preference Cookies: These remember your settings, such as language preference or audio mute status.
  • Analytics: We use aggregated, anonymized data to understand traffic patterns (e.g., “How many users accessed the platform during the evening peak hours?”).

You can control or delete cookies through your browser settings, though this may affect your ability to stay logged in.

4. Data Storage and Security

We take the security of your data seriously.

  • Encryption: All sensitive data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption.
  • Secure Storage: User data is stored on secure servers with strict access controls. Only authorized personnel with a specific business need (such as Customer Support agents handling your ticket) can access your information.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Sharing of Information

We do not sell your personal data to advertisers or third parties.

We only share information in the following strictly limited circumstances:

  • Service Providers: We share necessary transaction details with payment processors (e.g., GCash, Maya, Banks) solely to complete your deposits or withdrawals.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process (such as a court order) to protect the rights and safety of Empire Card, our users, or the public.
  • Corporate Transactions: In the event of a merger or acquisition, user data may be transferred as a business asset, subject to confidentiality agreements.

6. Your Rights

As a user, you have specific rights regarding your data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request that we correct any inaccurate or incomplete information (e.g., updating a new mobile number).
  • Right to Deletion: You can request the deletion of your account and associated data, subject to our legal retention obligations.

To exercise any of these rights, please contact our Data Protection Officer via our support channels.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our technology, legal requirements, or business operations. We encourage you to review this page periodically. The “Last Updated” date at the top of the page indicates when the latest revisions were made.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Empire Card Entertainment Inc.
Metro Manila, Philippines